Privacy Policy

At WordLoopStory, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our English learning application.

1. Information We Collect

Personal Information

• Account Information: Email address, name, profile picture (when you register or sign in)
• Authentication Data: Login credentials and authentication tokens from third-party providers (Google, Apple)
• Profile Data: Learning preferences, language level, and progress tracking

Learning Data

• Progress Information: Stories completed, quiz scores, learning streaks, and achievements
• Usage Analytics: Time spent on lessons, favorite stories, and learning patterns
• Performance Data: Quiz results, vocabulary mastery levels, and learning milestones

Technical Information

• Device Information: Device type, operating system, app version
• Usage Data: App interactions, feature usage, and crash reports
• Network Information: IP address and general location data

2. How We Use Your Information

Service Provision

• Create and manage your account
• Personalize your learning experience
• Track your progress and achievements
• Provide customer support

Content Improvement

• Generate personalized stories using AI
• Recommend appropriate learning levels
• Improve our content and features
• Analyze learning effectiveness

Communication

• Send important service updates
• Provide learning reminders and motivation
• Respond to your inquiries and feedback

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: Third-party services that help us operate our app (hosting, analytics, authentication, crash reporting, subscription management)
• Analytics Partners: Firebase, Facebook, and other analytics services for app improvement and user experience
• Payment Processors: RevenueCat and Apple App Store for subscription processing
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

4. Third-Party Services

Authentication Providers

• Google Sign-In: We use Google's authentication service for secure login
• Apple Sign-In: We support Apple's Sign-In service for iOS users

AI Content Generation

• OpenAI: We use OpenAI's services to generate personalized learning stories
• Word-Based Processing: AI stories are created based on word selections or custom word inputs you provide
• Temporary Processing: Word inputs are processed temporarily to generate content and are not stored or linked to personal identifiers
• No Personal Data: We do not send any personal information or free-text content to AI services

Analytics and Performance

• Firebase SDK: Complete Firebase ecosystem including Analytics, Crashlytics, Performance Monitoring, and other Firebase services for app functionality and crash reporting
• Facebook SDK: For enhanced user experience, analytics, and social features
• RevenueCat: For subscription management and premium feature access
• Additional Services: Other analytics and performance monitoring services may be integrated to improve app functionality

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication using JWT tokens
• Regular security audits and updates
• Access controls and monitoring
• Secure cloud infrastructure

6. Your Rights and Choices

Account Control

• Access: View and update your profile information
• Deletion: Delete your account and associated data
• Correction: Update incorrect personal information
• Data Portability: Contact us if you need specific data information

Privacy Settings

• Control what information is shared
• Manage notification preferences
• Adjust privacy settings within the app

7. Children's Privacy

WordLoopStory is designed for users aged 13 and above. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

8. Data Retention

We retain your personal information for different periods depending on the type of data:

• Account Data: Retained for as long as your account is active
• Learning Progress: Stored until account deletion or as required by law
• Subscription Data: RevenueCat retains subscription records for billing and compliance purposes
• Analytics Data: Firebase and third-party analytics may retain anonymized data for service improvement
• AI Processing Data: Word inputs are processed temporarily and not stored
• Security Logs: Maintained for fraud prevention purposes (up to 2 years)
• Legal Requirements: Some data may be retained longer as required by applicable laws

9. International Data Transfers

Your data may be processed and stored in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date below.

11. Contact Us